Privacy Policy

Last updated: January 2025

We may collect the following types of information when you interact with us: • Personal identification information such as your name, phone number, email address, and postal address when you contact us or request a quotation. • Technical information such as your IP address, browser type, and pages visited when you use our website, collected automatically through cookies and analytics tools. • Project-related information such as site details, electricity consumption data, and property information required to assess and deliver our solar energy services. • Communication records including emails, WhatsApp messages, and phone call notes related to your enquiries and project requirements.

The information we collect is used for the following purposes: • To respond to your enquiries and provide accurate quotations for solar energy solutions. • To process and deliver our services including site assessment, system design, installation, and maintenance. • To assist you in availing government subsidies and schemes such as PM Surya Ghar Yojana and KUSUM Yojana. • To send you relevant updates, service reminders, and information about our products and offerings. • To improve our website and services based on usage patterns and feedback. • To comply with legal and regulatory obligations under applicable Indian laws.

M/s Green Filament does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: • With government bodies and DISCOM authorities as required for subsidy processing, net metering applications, and regulatory compliance. • With trusted service partners and vendors who assist in delivering our services, bound by confidentiality obligations. • With legal or regulatory authorities when required by law, court order, or government directive. • In connection with a business transfer, merger, or acquisition, where your data may be transferred to the new entity subject to the same privacy obligations.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how visitors use our website. You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website. We use analytics tools such as Google Analytics to understand visitor behavior in an anonymized manner.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission. Access to personal data is restricted to authorized personnel only. While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data and encourage you to use secure networks when sharing sensitive information.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is retained for a minimum of 7 years as required for warranty, service, and statutory compliance purposes. You may request deletion of your personal data subject to legal and contractual retention requirements.

As a user of our services, you have the following rights with respect to your personal data: • The right to access the personal information we hold about you. • The right to request correction of inaccurate or incomplete information. • The right to request deletion of your personal data, subject to legal obligations. • The right to withdraw consent for marketing communications at any time. • The right to raise a complaint if you believe your data has been misused. To exercise any of these rights, please contact us at connect@greenfilament.com.

Our website may contain links to third-party websites including government portals, social media platforms, and partner organizations. M/s Green Filament is not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us immediately and we will take steps to delete such information from our records.

M/s Green Filament reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008. Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts in Bhubaneswar, Odisha, India.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: M/s Green Filament 628/1333, Lane 1, Tankapani Road, Laxmi Vihar, Bhubaneswar, Odisha — 751002 Email: connect@greenfilament.com Phone: +91 93372 56398